LuckySpins Online Casino Terms

Welcome to LuckySpins Online Casino. These Terms and Conditions govern your access to and use of our website, luckyspins.com, and all services offered under the Lucky Spins brand. By creating an account, completing a lucky spins casino login, or otherwise using our platform, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, we ask that you do not use our services.

Who We Are

Our LuckySpins platform is owned and operated by White Star B.V., a company incorporated under the laws of Curaçao with registration number 153150, registered office at Korporaalweg 10, Willemstad, Curaçao, trading as Lucky Spins. Privado Ltd., a company incorporated in Cyprus under registration number HE 417876, acts as a facilitating company for White Star B.V. We hold a licence issued by the Curaçao Gaming Control Board (GCB) under licence number OGL/2023/159/0076, authorising us to offer interactive games of chance. We at LuckySpins operate under strict regulatory oversight, and our licence certificate can be verified via the seal displayed in our website footer. White Star B.V. operates several independently run brands; self-exclusion requests apply on a per-brand basis unless you contact our customer support team to request exclusion across all associated sites.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of gambling in your jurisdiction, whichever is greater, to register a Lucky Spins casino account or place real-money wagers. We do not permit persons under 18 to gamble on our site under any circumstance. Only one account per person is permitted, and we may limit registration to one account per household, address, email, phone number, IP address, payment method, linked e-wallet, device, or application download instance. We require identification, credit, and fraud verification checks, and we may suspend your account until these checks are satisfactorily completed. Politically exposed persons, heads of international organisations, and their family members or close associates may not register or maintain an account with us.

Restricted Territories

We do not accept players registered, resident, or physically located in the United States, the Netherlands, France, the Dutch West Indies, or Curaçao, among other Restricted Territories listed on a non-exhaustive basis in these Terms. We deploy technological measures to block access from these territories. Any funds deposited by a person located, permanently or temporarily, within a Restricted Territory are forfeited and will not be returned. Attempting to circumvent our access controls by any means is done entirely at your own risk.

Deposits and Withdrawals

Our minimum deposit and minimum withdrawal across all supported methods is 20 units of the applicable currency. We accept Visa, Mastercard, Paysafecard, Skrill, Neteller, MuchBetter, Flexepin, Jeton Bank, bank transfer, and cryptocurrency including Bitcoin, Ethereum, Litecoin, and Tether. Deposits are credited only upon actual receipt of funds, and we prohibit the use of third-party payment methods; any deposit made in breach of this rule is void, and related winnings are forfeited. Default withdrawal limits are capped at EUR 5,000 per day, EUR 20,000 per week, and EUR 50,000 per month, or the equivalent in any currency. We generally process withdrawal requests within 12 hours, after which funds are released instantly or within 1 to 3 business days depending on the method selected. Unless you have been appointed as a genuine VIP by our management, the maximum cumulative net result we recognise within any 24-hour period, measured 00:00 to 23:59 CET, is USD 100,000 or its currency equivalent; progressive jackpot wins are exempt from this cap.

Bonuses and Promotions

We offer a welcome package of a 100% deposit match up to 500 plus 500 Free Spins on Big Bass Amazon Xtreme, along with the Lucky Spins Jackpot, a four-tier progressive with live MEGA, MAJOR, MINOR, and MINI counters. Full terms governing wagering requirements, expiry periods, maximum bet limits, and game weighting are set out in our separate Bonus Policy, which forms part of these Terms by reference. In general, reload and deposit bonuses carry a 35x wagering requirement and must be used within 7 days of receipt, while free spins winnings carry a 35x requirement and must be wagered within 1 day. Maximum withdrawable winnings from any no-deposit bonus, luckyspins no deposit bonus, or lucky spins casino no deposit free spins offer are capped according to currency, and your account must be fully verified with a qualifying deposit made before such winnings are released. We reserve the right to withhold or seize bonus funds where play is deemed abusive, and we may amend or cancel promotional offers at any time.

Games and Software Providers

We at LuckySpins offer more than 5,000 games sourced from over 46 studios, including Pragmatic Play, NetEnt, Evolution Gaming, Play'n GO, Microgaming, Quickspin, and many others. Our lucky spins casino instant play library spans Pokies, Megaways, Crash and Mine Games, Roulette, Blackjack, Baccarat, and a fully featured Live Casino supplied by Evolution Gaming, Ezugi, and Pragmatic Play. All RNG-powered titles are independently tested and certified for fairness and RTP, and many can be tried for free in demo mode. Our LuckySpins app, available as a downloadable APK for Android devices, delivers app-only promotions including giveaways, free bets, and raffles; iOS users can enjoy the same functionality through our fully optimised mobile website.

Inactive Accounts

If your account remains inactive for at least 5 consecutive months, we may deduct a fee equivalent to your entire account balance after providing you with prior notice, after which your account will be closed. You may reopen a closed account by contacting our customer support team.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools including deposit limits, self-exclusion, and access to support resources. You can request self-exclusion on our platform, or across all White Star Brands at once, by contacting our customer support address by email.

Complaints and Dispute Resolution

If you have a complaint, we encourage you to contact our customer support team first, and we commit to resolving disputes within 90 days of notice. Unresolved complaints may be escalated to our compliance department. If you believe we are in material breach of our licensing conditions, you may also contact the Master Licence Holder, Antillephone N.V., via the email address published in our website footer.

Governing Law

These Terms are governed by the laws of Curaçao, and the courts of Curaçao hold exclusive jurisdiction over any dispute arising from your use of our services. Where these Terms are provided in a language other than English for your convenience, the English version will always prevail in case of any conflict.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements, or business practices. The current version was last updated on 15.07.2024, and continued use of our LuckySpins online casino services after any update constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, your Lucky Spins login, account verification, or any other matter, our support team is available 24/7 via live chat or by email at support@luckyspins.com. Thank you for choosing Lucky Spins Online Casino.