LuckySpins Privacy Policy

At Lucky Spins, we take your privacy seriously and are committed to protecting the personal data you share with us when you play at our online casino. This Lucky Spins Privacy Policy explains what information we collect when you use luckyspins.com, why we collect it, how we use it, and the rights you have over your own data. By creating a Lucky Spins account or using our services, you agree to the practices described below.

This policy is operated by White Star B.V., trading as Lucky Spins, a company incorporated under the laws of Curacao with registration number 153150 and registered office at Korporaalweg 10, Willemstad, Curacao. We hold a licence issued by the Curacao Gaming Control Board under licence number OGL/2023/159/0076 for the provision of interactive games of chance. Privado Ltd., a company incorporated in Cyprus, acts as a facilitating company supporting our operations.

Information We Collect

Here at LuckySpins, we collect information in several ways: directly from you when you register, automatically as you browse and play, and from third parties such as payment providers and identity verification services.

Information You Provide to Us

• Registration details, including your name, date of birth, email address, phone number and residential address
• Identity and verification documents required for KYC and anti-fraud checks, such as a passport, driving licence or proof of address
• Payment information, including card details, e-wallet identifiers and cryptocurrency wallet addresses used for deposits and withdrawals
• Communications you send us through live chat, email or our support channels
• Details submitted when you use the Lucky Spins app, including device identifiers required to enable app-only promotions and giveaways

Information We Collect Automatically

Our Lucky Spins platform automatically records information about your visits, including your IP address, browser type, device type, operating system, referring URLs and the pages you view. When you log in, we record your Lucky Spins login activity, including timestamps and session duration, to help us secure your account and detect unauthorised access. We also log your gaming activity, including the games you play, your wagers, deposits, withdrawals and bonus usage, so that we can administer your account correctly.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate luckyspins.com, remember your preferences, keep you logged in between visits, and understand how players interact with our site. Our LuckySpins cookies also allow us to measure the performance of our marketing campaigns and tailor promotional offers, such as a luckyspins bonus or luckyspins no deposit bonus, to your interests. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of our services, including your ability to complete a lucky spins casino login.

How We Use Your Information

We at LuckySpins use the information we collect for the following purposes:

• To create and administer your account and verify your identity before you play for real money
• To process deposits and withdrawals and detect fraudulent or irregular payment activity
• To comply with our licensing obligations under Curacao law and applicable anti-money laundering regulations
• To provide customer support and respond to your enquiries via live chat or email
• To send you marketing communications about promotions, tournaments and offers, where you have consented to receive them
• To personalise your experience across our luckyspins slots library and other game categories
• To monitor account activity for signs of problem gambling and enforce responsible gaming tools
• To improve our website, our Lucky Spins app, and the overall quality of our online casino services

How We Share Your Information

We do not sell your personal data. However, our Lucky Spins casino operations require us to share certain information with trusted third parties, including:

• Payment processors and financial institutions that handle your deposits and withdrawals
• Identity verification and fraud prevention providers who assist us with KYC checks
• Game providers and platform suppliers who need limited data to deliver games and verify fair results
• Regulatory authorities, including the Curacao Gaming Control Board, where we are legally required to disclose information
• Our affiliate partners, operated through rhinoaffiliates.com, where you have accessed our services via a referral link
• Professional advisers, auditors and law enforcement agencies where necessary to comply with legal obligations

Where you are located in a Restricted Territory, including the USA, the Netherlands, France, the Dutch West Indies or Curacao, we deploy technological solutions to detect and block access, and any information collected in connection with such access may be retained and shared with relevant authorities as required.

Data Retention

We retain your personal data for as long as your Lucky Spins account remains active, and for a further period after closure as required to meet our legal, regulatory and accounting obligations. If your account becomes inactive for five consecutive months, our inactivity provisions may apply, and we retain relevant records in accordance with applicable anti-money laundering requirements even after an account has been closed or a fee applied.

Your Rights

Depending on where you are located, you may have the right to access, correct, delete or restrict the processing of your personal data, and to object to certain uses, including direct marketing. If you wish to exercise any of these rights, or if you have questions about how we handle information relating to your lucky spins app usage, gameplay history or payment details, please contact our support team using the details below. We will respond to your request within a reasonable timeframe in accordance with applicable data protection law.

Data Security

We use industry-standard security measures, including SSL secure encryption and PCI DSS compliant payment handling, to protect your personal and financial information from unauthorised access, alteration or disclosure. While we take reasonable steps to safeguard your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Players in New Zealand

Our lucky spins nz players benefit from a dedicated support team and localised services. Where you access our services from New Zealand, we process your data in accordance with this policy and applicable local privacy requirements, and our New Zealand support team can be contacted for any privacy-related enquiries specific to your account.

Age Restrictions

Our services are intended only for individuals who are at least 18 years old, or the legal gambling age applicable in their jurisdiction, whichever is greater. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Lucky Spins Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of luckyspins.com after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this policy, how we handle your data, or your rights as a player, please contact our support team at support@luckyspins.com. Our team is available around the clock via live chat and email to assist with privacy enquiries, account verification, and any concerns related to your Lucky Spins Casino experience.